ECI Empower HRIS Customer Testimonials

Before they even check us out, we know potential clients are informed and savvy. So when we become their chosen HR software provider, we celebrate and can't wait for go-live - when they get to experience Empower to its fullest. Beyond implementation, we help them navigate new territory and get comfortable inside of Empower. We look forward to hearing from our clients and are there to address any issue. Whether a company has 200 or 5,000 employees, we provide each the same level of attention. But it's not until we start hearing their positive feedback that we know we've really transformed their HR world. 

We get to work with hundreds of awesome payroll and HR teams who represent amazing organizations, many of them have been kind enough to share their expressions of appreciation, and for that we say thanks!

“ECI has been a breath of fresh air in terms of customer support. We’ve been very happy with Empower and even happier about the customer service we get. I refer to ECI as the world’s best-kept HRIS/Payroll software secret. Extraordinary to say the least.”
Sharon Cerny, VP of Human Resources, Wisconsin Lift Truck

“The support from ECI staff is exceptional.”
Michelle Eckelberry, HR Manager, USAgain

“We always get quick and accurate responses from professional reps who know what they’re doing. ECI can log in and view our database at any time, which is extremely important to me, and can even make corrections when we have questions or have made mistakes.”
Kathy Alexander, Controller, Apothecary Products

“ECI never ceases to amaze me with their dedication to service and client satisfaction. Their knowledgeable client service specialists handle all questions promptly and professionally.”
Marcie Davis, Assistant Controller, Towne Properties

“I couldn’t be happier with the level of service we have received from all the people at ECI.”
Bill Stubbs, Sr. Director of HR, Regional Management

“Service and support has always been great! We receive responses very quickly.”
Carolyn Evans, Controller, Biaggi’s

“ECI has always and continues to be very helpful with any question or issue. The customer service is excellent.”
Beverley Aron, Payroll Specialist, MIC Group

“ECI has met every need and wish I can think of and the customer support team isnothing short of outstanding.”
Jeff Templin, Owner/Operator, Modrak

“I am always amazed by ECI's customer service. The staff is always prompt to respond to emails and live calls. Thank you ECI!”
Jewel Clark, Payroll Manager, Century Furniture

“The customization has been a total unexpected benefit. The ECI team has the ability to build anything we want.”
Dawn Hodges, HR Director, Grand River Health

“Everyone I have dealt with has been fantastic.”
Barb Bruce, HR Manager, St. Joseph Orphanage

“ECI continues to be very committed to us beyond implementation with their follow-up, quick turn-around and easy access to their team.”
Rose Ann Garza, HR Director, Kerbey Lane Café

“The customer service team is excellent! Everyone from the receptionist to the payroll team is very kind and helpful. The staff is very knowledgeable and wonderful to deal with.”
Carrie Pardoe, Payroll Administrator, Innovative Shared Services

“The personal, one-on-one attention that everyone at ECI has given us is amazing. You don’t feel like you’re a number or just another client. The skillset within the company is top notch.”
Magda Hoffman, HR Manager, Universal Trailer Corp.

“I can’t thank ECI support staff enough! They are always very patient and never make me feel like I can’t ask for assistance. From taxable fringe payrolls to creating custom reports, ECI has been amazing.”
Lori Thomas, Human Resources Specialist, Gibson Insurance

ECI, Inc., providers of the ECI Empower HRIS web based Human Resource and Payroll solution.