{"id":261,"date":"2009-11-06T14:33:41","date_gmt":"2009-11-06T14:33:41","guid":{"rendered":"http:\/\/www.hr-softwareblog.com\/?p=261"},"modified":"2012-06-05T21:07:34","modified_gmt":"2012-06-05T21:07:34","slug":"technical-support-number-how-about-it","status":"publish","type":"post","link":"https:\/\/www.comparehris.com\/blog\/technical-support-number-how-about-it\/","title":{"rendered":"How about a Tech Support Number?"},"content":{"rendered":"<p>I have not written a \u201cClay\u2019s Rant\u201d in a while because I\u2019ve just not been in a ranting mood. Besides, my rant over SHRM\u2019s choice to host the last\u00a0HR conference\u00a0in\u00a0<a href=\"\/blog\/conference-orleans\/\">New Orleans<\/a>\u00a0did not go over well. I did, by the way, admit I was wrong on that one so please don\u2019t beat me up again. Well, it\u2019s time to rant again.<\/p>\n<p>I was having a problem with one of our pay per click campaigns for Compare<a href=\"http:\/\/www.comparehris.com\/\">HRIS<\/a>.com and attempted to get in touch with the provider for a solution. Now mind you, this is a vendor we pay tens of thousands of dollars a year to for advertising.<\/p>\n<p>I started out by clicking on the help option. This took me to a knowledge base of possible solutions to my question. After searching around for close to 30 minutes, I could not find my solution. I needed to chat with someone. If I did, I knew it was likely I could get my question answered quickly. Or maybe if I could just send an email and hear back three or four days later, that would have been fine too. I clicked on a link for contacting someone and I was returned to the previous screen of help topics but still no ability to email or call anyone to get assistance with my issue. I looked around that site for an additional thirty minutes and could not find any email or phone number contact information.<\/p>\n<p>How on earth do companies work like this? It\u2019s absolutely maddening. If I had a choice, which I really don\u2019t, I would refuse to pay this company another dime. I guess they know this and it\u2019s why they choose to treat their customers this way.<\/p>\n<p>Here\u2019s my advice to the\u00a0<a href=\"\/blog\/wp-admin\/www.hr-softwareblog.com\/free-hr-software-quotes\/\">HRMS software<\/a>\u00a0industry. Don\u2019t go down this road. Make it easy for your customers to contact you with support issues. Knowledge bases for\u00a0<a href=\"\/blog\/problems-software\/\">tech support<\/a>\u00a0information are great features but don\u2019t for a minute believe that this replaces the ability to email or call someone to get an answer to a problem. Besides, you never know if your customer is an angry\u00a0<a href=\"\/blog\/\">blogger<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I have not written a \u201cClay\u2019s Rant\u201d in a while because I\u2019ve just not been in a ranting mood. Besides, my rant over SHRM\u2019s choice to host the last\u00a0HR conference\u00a0in\u00a0New Orleans\u00a0did not go over well. I did, by the way, admit I was wrong on that one so please don\u2019t beat me up again. Well, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.comparehris.com\/blog\/technical-support-number-how-about-it\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How about a Tech Support Number?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-261","post","type-post","status-publish","format-standard","hentry","category-uncategorized","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>How about a Tech Support Number? - HRIS - Compare HR Software Blog<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.comparehris.com\/blog\/technical-support-number-how-about-it\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"How about a Tech Support Number? - HRIS - Compare HR Software Blog\" \/>\r\n<meta property=\"og:description\" content=\"I have not written a \u201cClay\u2019s Rant\u201d in a while because I\u2019ve just not been in a ranting mood. Besides, my rant over SHRM\u2019s choice to host the last\u00a0HR conference\u00a0in\u00a0New Orleans\u00a0did not go over well. I did, by the way, admit I was wrong on that one so please don\u2019t beat me up again. 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